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Capital YONO · Compliance
Grievance Officer
Last updated: 27 May 2026
In compliance with the Information Technology Act 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, the Consumer Protection (E-Commerce) Rules 2020, and the DPDP Act 2023, Capital YONO has appointed a Grievance Officer to receive and resolve any concern within 30 days.
Grievance Officer
Name: Capital YONO Grievance Officer
Designation: Compliance & Customer Grievance Officer
Email: grievance@capitalyono.com
Postal address: Capital YONO Advisory Services, Mumbai, Maharashtra, India.
Office hours: Monday – Friday, 10:00 AM – 6:00 PM IST (excluding public holidays).
How to file a grievance
- Write to the email above with subject line “Formal Grievance — [your engagement ID]”.
- Include: your name, registered email, engagement / transaction ID, nature of grievance, supporting evidence (screenshots, transaction proof).
- You will receive an acknowledgement within 48 working hours and a substantive response within 30 days.
Escalation
If you are dissatisfied with the Grievance Officer's response, you may escalate to the Consumer Helpline at consumerhelpline.gov.in (toll-free 1915), or the Data Protection Board of India once notified under the DPDP Act 2023.
Service-level commitments
- Acknowledgement of any grievance — within 48 working hours.
- Substantive resolution — within 30 calendar days.
- Take-down of any reported illegal content — within 36 hours of valid notice.